Visits Santa at Christmas

What photo should I use?

The books with the best outcome use photos with the child facing forward, with a clean face, hair out of the way and smiling. A tough challenge we know!

For more information, check out our character image guidelines page.

How do I get in touch with Crafted Tales?

If you have a question about your order, or the order process, please submit a contact form with your order number (if applicable) and we will get back to you within 1 working day.

I’ve made a mistake on my order - help!

If you’ve made a mistake in your order, please contact us as soon as possible. Your order changes need to be submitted within 1 working day. If you contact us after 1 working day, you are liable for the additional costs.

Do I have to create an account?

No, you don’t have to create an account to purchase a Crafted Tale. However, we do need information about your child to make your storybook, as well as billing and delivery information.

What payment options do you accept?

We accept all standard Visa/Mastercard card types, as well as Apple and Google Pay.

Payments can also be made through PayPal.

I’ve placed an order but did not have a confirmation email.

Every order should automatically receive a confirmation email to the email address you provided during the checkout process. If you haven’t received a confirmation email, please use our contact form.

Sometimes, confirmation emails enter spam folders email accounts automatically. Please check your spam folder before contacting us.

How is my book packaged?

All crafted tales are made to order. This does mean that your delivery may take a little longer to arrive than other gifts you might buy your loved ones, but we're sure it'll be worth the wait! 

All delivery dates provided are estimates, and may vary. We aim to deliver all books within 10 days.

For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. 

How will my book be delivered?

Each crafted tale is carefully created by our team before being sent to our specialist printing partners.

How much is postage?

Standard delivery £3.99

Estimated at 5-10 days from order date.

We will be offering an express delivery option soon for those that can’t wait!

How long is the delivery/how long will it take for my order to arrive?

It typically takes 5-10 working days for your order to be delivered.

Do you deliver to an address outside of the UK?

At the moment we only deliver to UK addresses. Sign up to our newsletter to make sure you are in the loop when we deliver internationally.

My item has arrived damaged.

We apologise for any items that arrive damaged. Any damaged/damaged/defective items must be submitted within 14 days after the product has been received.

If you notice an issue with your crafted tale, please submit a contact form with your order number and a description of the issue and we will get back to you within 1 working day.

Where is my order?

All crafted tales are made to order. This does mean that your delivery may take a little longer to arrive than other gifts you might buy your loved ones, but we're sure it'll be worth the wait! 

All delivery dates provided are estimates, and may vary. We aim to deliver all books within 10 days.

For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.